Help, right here.
Everything about our games, your account, how we keep your details safe and the policies we follow.
Our games
How our games load, what they need and what to do if one won't start.
Read moreAccount & sign-in
Creating an account, signing in with email or Google, and resetting a password.
Read moreCoins & levels
How the coin basket, daily bonus, free packs and XP levels work.
Read moreSafety & security
How your details and messages are protected on our server.
Read moreOur policies
Terms, privacy, cookies and responsible play in plain English.
Read moreStill need help?
Troubleshooting answers, and how to reach Player Care.
Read moreOriginals, made in-house.
Every game on Mercury Roomyeg is our own. They're hosted on our own server and open inside a secure player on each game's page, so there's nothing to download or install.
- Guest or member: all games work without an account. Signing in adds XP for your level.
- Any device: phones, tablets and computers with an up-to-date browser (Chrome, Safari, Edge or Firefox).
- Fullscreen: use the Fullscreen button above any game. Press Esc to leave.
- No real money: coins inside games are virtual, can't be bought and have no cash value.
- Sound: some games play music. Use the game's own sound button or your device volume.
Your account, your way.
Create an account with your email and a password, or with Google. Either way, your account is stored on our server, not in your browser.
Creating an account
Enter your name, email, a UK phone number and a password (8+ characters with a letter and a number). Confirm you're 18+ in the UK and you're in, with 50,000 welcome coins.
Signing in
Use the same method you signed up with. Your session stays open while your browser is open, and you can sign out from the menu or My account.
Continue with Google
Google shares only your name and verified email. Our server checks the sign-in with Google directly, then asks for your phone number once.
How the coin basket works.
| What | Coins | XP | How often |
|---|---|---|---|
| Welcome coins | 50,000 | - | Once, when you join |
| Daily bonus | 10,000 | 100 | Every 24 hours |
| Small / Medium / Large pack | 25,000 / 100,000 / 250,000 | 25 / 40 / 60 | Each every 24 hours |
| Opening a game (signed in) | - | 50 | Once per game per hour |
Levels: Rookie Pilot (0 XP), Spark Runner (300), Comet Chaser (800), Orbit Ace (1,600), Quicksilver Pro (3,000), Solar Flare (5,000) and Mercury Legend (8,000). Your coins, XP and level are saved on our server and shown on My account. Coins have no cash value and can't be bought, sold, transferred or exchanged.
Every form and account is handled server-side.
Nothing that matters is processed in your browser. Here's what happens behind the scenes:
- Passwords are never stored as typed. They're turned into a one-way hash on our server; even we can't read them.
- Accounts are kept in protected files on our server that can't be opened from the web.
- Secure sign-in cookie. It's marked HttpOnly (scripts can't read it) and sent only over HTTPS. Five wrong passwords lock sign-in for 15 minutes.
- Server-checked forms. Sign-up, sign-in, coin packs and messages are all validated on our server, and messages are emailed to our team over an encrypted connection.
- No payment details, ever. We never ask for card or bank details because there is nothing to buy.
The rules, in plain English.
Terms & Conditions
Who can play, how accounts and coins work, and fair use.
ReadPrivacy Policy
What we collect, why, how long we keep it and your rights.
ReadCookie Policy
The one cookie we use and the small things your browser remembers.
ReadResponsible Play
Tools to stay in control and free, confidential help.
ReadQuick fixes.
A game is stuck on the loading screen
Press Reload above the game. If it still won't load, refresh the page, check your internet connection, and make sure your browser is up to date. Some privacy extensions block games inside a page, so try pausing them for mercuryroomyeg.com. Still stuck? Tell us which game.
I forgot my password
Send us a message with the topic Forgot password from the email address on your account. For your security we'll confirm it's you before helping you set a new password. If you signed up with Google, just use "Continue with Google".
My account is locked
After five wrong passwords in a row we lock sign-in for 15 minutes to protect your account. Wait 15 minutes and try again, or ask us for help.
Why can't I collect a coin pack?
Each pack can be collected once every 24 hours. The button shows when it's back. You need to be signed in, because packs are added to the coin basket saved on our server.
Can I change my email address?
Yes. Write to us from your current email and tell us the new one. We'll move your account across.
How do I delete my account?
Go to My account, scroll to Delete account, type DELETE and confirm. Your account file is removed from our server straight away. You can also ask Player Care to do it for you.